About us

Metro Cleaning Supplies has stocked its shelves from 1992, serving our customers with the utmost care for over 30 years. Based in the Sydney Metro area, we put a great emphasis on Quality and Trust. 

Our role is to act as a buffer between the supplier and the everyday customer. We take great pride in delivering high-quality products at very reasonable prices. 

We are ranked in most of our selling high brands as the highest seller of their products.

Our business has maintained and defended its position as No.1 in National Sales Ranking and this has only given us more motivation to better serve our customers to the best of our ability.

Service & Repairs

Metro Cleaning Supplies Services & Repairs are made up of highly skilled tradesmen that have dedicated their lives to their craft. From Inquiry to Result, our team will guarantee the best possible outcome with methodical inspections and expert craftsmanship.

We service all leading utility and luxury brands.

Contact us today for the service help and advice from the best in the business. 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse any returns for objective reasons.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery Refunds 

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at metro2116@hotmail.com

Exchanges/replacement

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, email us at metro2116@hotmail.com  and send your item to: 21 – 27 Brodie St, Rydalmere NSW 2116 Metro Cleaning Supplies

If product is damaged in transit or defective, you must contact us within 5 days.

Shipping

To return your product, you should mail your product to: 21 – 27 Brodie St, Rydalmere NSW 2116 Metro Cleaning Supplies

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact us.

metro2116@hotmail.com